{"xsrfToken":"ec87b549efe7b2ea6bba7d182cb7538e5ed2784e_lout","branding":{"id":"2","key":"caf","name":"Centro de Atención Factura.com","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0e2036","headerLinkHoverBGColor":"#0e2036","headerBadgeColor":"#0e2036"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c79548c7-78cc-4c10-893b-d8ba29adceab/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZTkzZjY5NS1mMzQ1LTQ4MjQtYWYxNi0yOGUwNzU5YjE1MTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM3OTU0OGM3LTc4Y2MtNGMxMC04OTNiLWQ4YmEyOWFkY2VhYiI6WyJyZWFkIl19LCJleHAiOjE3NDc2MTA2MDQsIm5iZiI6MTc0NzYxMDAwNH0.gs80njzd5hu9exBAX_NtLfJm6XsqCxJ0nIcsIsRjQh4&client=be93f695-f345-4824-af16-28e0759b1519&mode=fit","logoId":"c79548c7-78cc-4c10-893b-d8ba29adceab","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al Centro de Atención Factura.com","sharedPortalName":"Centro de Atención Factura.com","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Bienvenido al Centro de Atención Factura.com","sharedPortalName":"Centro de Atención Factura.com","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/798acc5e-c4c7-4fe4-ab1e-d54330547698/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZTkzZjY5NS1mMzQ1LTQ4MjQtYWYxNi0yOGUwNzU5YjE1MTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc5OGFjYzVlLWM0YzctNGZlNC1hYjFlLWQ1NDMzMDU0NzY5OCI6WyJyZWFkIl19LCJleHAiOjE3NDc2MTA2MDQsIm5iZiI6MTc0NzYxMDAwNH0.Fb8Qgp1iSiA5VtAvDuGxZ8DU3lSSw0w3wHsg2nF_R44&client=be93f695-f345-4824-af16-28e0759b1519&height=300&mode=fit","bannerMediaApiFileId":"798acc5e-c4c7-4fe4-ab1e-d54330547698","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"caf","projectId":10003,"serviceDeskId":2,"name":"Centro de Atención Factura.com","description":"<p>Bienvenido. Puedes crear una solicitud Centro de Atención Factura a partir de las opciones proporcionadas.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"14","name":"Informar de un error","descriptionHtml":"","callToAction":"Informar de un error","introHtml":"<p>Cuéntanos que problemas estás teniendo.</p>","icon":10545,"iconUrl":"https://facturacom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[3],"key":""},{"id":"12","name":"Otras preguntas","descriptionHtml":"","callToAction":"Otras preguntas","introHtml":"<p>¿No ves lo que estás buscando? Elige esta opción y te ayudaremos.</p>","icon":10549,"iconUrl":"https://facturacom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[3],"key":""},{"id":"11","name":"Preguntas acerca de la prueba del producto","descriptionHtml":"","callToAction":"Preguntas acerca de la prueba del producto","introHtml":"<p>¿Estás probando nuestro producto y deseas obtener más información? Selecciona esta opción y estaremos encantados de responder a tus preguntas.</p>","icon":10541,"iconUrl":"https://facturacom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[3],"key":""},{"id":"10","name":"Preguntas sobre los pagos y la facturación","descriptionHtml":"","callToAction":"Preguntas sobre los pagos y la facturación","introHtml":"<p>Elige esta opción si tienes preguntas sobre la adquisición de productos, como pagarlos o la facturación.</p>","icon":10536,"iconUrl":"https://facturacom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[3],"key":""},{"id":"16","name":"Proponer mejoras","descriptionHtml":"","callToAction":"Proponer mejoras","introHtml":"<p>¿Ves algo que podamos hacer mejor? Somos todo oídos.</p>","icon":10539,"iconUrl":"https://facturacom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[3],"key":""},{"id":"28","name":"Solicitar una Cotización","descriptionHtml":"","callToAction":"Solicitar una Cotización","introHtml":"<p>Haznos saber cual es tu requerimiento para una nueva característica.</p>","icon":10563,"iconUrl":"https://facturacom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[3],"key":""},{"id":"9","name":"Soporte técnico","descriptionHtml":"","callToAction":"Soporte técnico","introHtml":"<p>¿Necesitas ayuda para instalar, configurar o resolver problemas? Selecciona esta opción para solicitar asistencia.</p>","icon":10520,"iconUrl":"https://facturacom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[3],"key":""},{"id":"15","name":"Sugerir una nueva característica","descriptionHtml":"","callToAction":"Sugerir una nueva característica","introHtml":"<p>Haznos saber cual es tu idea para una nueva característica.</p>","icon":10535,"iconUrl":"https://facturacom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[3],"key":""},{"id":"17","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10541,"iconUrl":"https://facturacom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"18","name":"Pagos","descriptionHtml":"","callToAction":"Pagos","introHtml":"<p>Cola para reporte de pagos</p>","icon":10484,"iconUrl":"https://facturacom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"19","name":"Reporte de Pagos","descriptionHtml":"","callToAction":"Reporte de Pagos","introHtml":"<p>Solicitud recibida desde tu canal de asistencia por correo electrónico.</p>","icon":10484,"iconUrl":"https://facturacom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"13","name":"Solicitud enviada por correo electrónico","descriptionHtml":"","callToAction":"Solicitud enviada por correo electrónico","introHtml":"<p>Solicitud recibida desde tu canal de asistencia por correo electrónico.</p>","icon":10527,"iconUrl":"https://facturacom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[28,14,12,11,10,16,9,15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"632dd94a-728a-3c17-b7b7-279fe9bc0f1b","appLinkName":"System Confluence","appLinkUrl":"https://facturacom.atlassian.net/wiki","spaceKey":"CAF","spaceName":"Centro de Atención Factura","spaceUrl":"https://facturacom.atlassian.net/wiki/spaces/CAF","isServer":false},"labels":[],"projectKey":"CAF","serviceDeskId":2,"kbLinkDomainURLs":["https://facturacom.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CAF","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZTkzZjY5NS1mMzQ1LTQ4MjQtYWYxNi0yOGUwNzU5YjE1MTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc2MTEyMDQsIm5iZiI6MTc0NzYxMDAwNH0.IAgIPKbFV3fboTSmQyr7jV7Hdwb0f5EdttmT9pVb4iQ","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"be93f695-f345-4824-af16-28e0759b1519","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10,"projectId":10003,"form":{"name":"Preguntas sobre los pagos y la facturación","descriptionHtml":"","callToAction":"Preguntas sobre los pagos y la facturación","intro":"<p>Elige esta opción si tienes preguntas sobre la adquisición de productos, como pagarlos o la facturación.</p>","instructions":"","icon":10536,"iconUrl":"https://facturacom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["2"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descripción","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Archivo adjunto","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/10","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/10","calendarParams":{"firstDay":0,"date":"2025-05-18T17:13:24-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"632dd94a-728a-3c17-b7b7-279fe9bc0f1b","appLinkName":"System Confluence","appLinkUrl":"https://facturacom.atlassian.net/wiki","spaceKey":"CAF","spaceName":"Centro de Atención Factura","spaceUrl":"https://facturacom.atlassian.net/wiki/spaces/CAF","isServer":false},"labels":[],"projectKey":"CAF","serviceDeskId":2,"kbLinkDomainURLs":["https://facturacom.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZTkzZjY5NS1mMzQ1LTQ4MjQtYWYxNi0yOGUwNzU5YjE1MTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc2MTEyMDQsIm5iZiI6MTc0NzYxMDAwNH0.IAgIPKbFV3fboTSmQyr7jV7Hdwb0f5EdttmT9pVb4iQ","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"be93f695-f345-4824-af16-28e0759b1519","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal","name":"sd-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\",\n \"key\":\"sd-portal-chat-header-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.portal\", \"title\":\"sd-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=2&location=header&xdm_e=https%3A%2F%2Ffacturacom.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJkZDlmYmY4ZjkwOGEyYmY1MTBlNDc0MzBjNTkxYWU0NDc3OGU2OTk1ODE3MWIzYTVhODg3YTNjZGQ4M2EyNGY2IiwiaXNzIjoiNjUwZmY5ZjQtZTNlNi0zODk5LTgxOTgtOTcxMzA2MDg4YzRkIiwiY29udGV4dCI6e30sImV4cCI6MTc0NzYxMDkwNCwiaWF0IjoxNzQ3NjEwMDA0fQ.omJhwT5AjGa6uTBKBiwyl58VHggGOIG0yi4lweb8RqE\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjY1MGZmOWY0LWUzZTYtMzg5OS04MTk4LTk3MTMwNjA4OGM0ZCIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvZmFjdHVyYWNvbS5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9mYWN0dXJhY29tLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkNBRiIsImlkIjoiMTAwMDMifX19LCJleHAiOjE3NDc2MTA5MDQsImlhdCI6MTc0NzYxMDAwNH0.kdfgcoSNFFnI1F1SHEmlFxGqqmxSmjwBc3k_yget0UY\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://facturacom.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://facturacom.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CAF\\\",\\\"id\\\":\\\"10003\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CAF\\\",\\\"project.id\\\":\\\"10003\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\",\\\"servicedesk.requestTypeId\\\":\\\"10\\\"}\",\n \"timeZone\":\"America/Mexico_City\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://facturacom.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}